Capacity Building Program
The Trauma-Informed Organization
Build strong, effective, resilient teams
What does it mean to be a trauma-informed organization?
Simply put, it means understanding how stress and adversity affect people, and then using that understanding to create workplaces that support the wellbeing of staff and the people they support.
The Trauma-Informed Organization is a professional development program that helps you put this understanding into action.
Trauma-Reactive Culture
- Staff “push through” without acknowledging the emotional demands of their work.
- Policies are rigid, with little consideration for the diversity of experiences.
- Decisions are made behind closed doors, and communication often feels one-way and inconsistent.
- High turnover or attrition is common because people feel overwhelmed, unsupported, or disconnected.
Trauma-Informed Culture
- Staff acknowledge the emotional impact of the work and model healthy coping strategies.
- Policies are designed with well-being in mind, including clear expectations, flexibility, and choice.
- Information is shared transparently with invitations for feedback and open dialogue.
- People feel valued, supported, and aligned with the organization’s mission, leading to stronger retention and engagement.
Research shows that integrating trauma-informed practices into your work leads to:
Improved employee well-beingTrauma-informed workplaces reduce burnout and secondary traumatic stress among employees, particularly those in high-stress environments.
Better outcomesEvidence shows that trauma-informed practices enhances overall health outcomes for those your organization serves.
Legal and financial protectionsWorkplaces may see a reduction in the risk of staff-related claims associated with stress, mental health issues, and unsafe work environments.
From abstract concepts to actionable steps
It is often easier to understand the “why” of trauma-informed practice than the “how.” In this program, you will learn the guiding principles of trauma-informed practice with a focus on how to actually implement these principles into your specific workplace.
Overcome barriers and roadblocks to making change
Change is hard. We may become frustrated with our teams and disheartened by the uphill battle to drive change. In this program, you will learn strategies, tools, and recommendations for working with resistance to create organizational change that will endure.
What past participants are saying about this program
That it is a great, reflective, interactive and practical course that gives you knowledge and tools about trauma informed care as applied to the individual, team and organizational context.
Holly Murphy, Advanced Practice Leader of Trauma Informed Care
Winter 2026
Don’t hesitate! Lots of theory and practical information offered. So well organized and professional. Protect some time in your work week to read, review learning and complete exercises. A great balance between theory and group discussion.
MP Deveau, Senior Program Advisor
Winter 2025
So well organized and professional. Protect some time in your work week to read, review learning and complete exercises.
Participant
Winter 2025
Developed by Cambria Rose Walsh
LCSW
Organizational Health Specialist, TEND Associate
“Becoming trauma-informed is not a simple checkbox or quick fix. Rather it’s a thoughtful, intentional process that requires organizations to assess their own unique environments, including the populations they serve, their staffing structure, and the scope of their services. Every organization is different – and so is their journey toward becoming trauma-informed.
I designed this program so you will have a clear understanding of the areas that you need to focus on and an action plan to be able to move forward. By taking this program, you are positioning yourself as a leader in cultivating trauma-informed practices— ultimately benefiting your team, your organization, the people you serve, and your community.”
Who is this program for?
This program is designed for people working in complex, high-pressure workplaces which provide services to the public. This is not therapy and you don’t need a mental health background to participate. Its about making a strategic plan to improve the culture of your workplace, benefiting both staff and the people you serve.
The content of this program will be most valuable to those who play in role in shaping the policies, programs, and culture of their workplace.
Past graduates of our program include:
- Executive Directors
- Program Directors & Managers
- Clinical Leads
- Teachers & School Counsellors
- Healthcare Administrators
- Crisis Response Coordinators
- Victim Services Leads
- Social Workers
- Mental Health Consultants
- Child & Youth Care Workers
- Addiction & Recovery Specialists
- Community Health Workers
- Human Resources Professionals
- Organizational Health & Wellness Specialists
- Risk & Resilience Coordinators
- Policy and Program Development Leads
- Shift Managers
- Casework Supervisors
- School Administrators & Principals
- Workforce Development Leads
Join an upcoming session
Fall 2026
September 15, 2026
Online, Intensive
Learn More & Register
Bring this training to your team
Anytime
In-House, Custom
Contact UsRegistration is limited
Please note that our sessions sell out quickly
If you intend to participate, notify us as soon as possible to reserve your space.