What does it mean to be a trauma-informed workplace? Simply put, it means understanding how stress and adversity affect people, and then using that understanding to create workplaces where staff can do their best work.
The Trauma-Informed Practice Program is a professional development program that helps you put this understanding into action.
Hosted on Zoom, our online, intensive format offers focused learning over two full days. Participants are also invited to attend a follow-up Q&A session where they can ask questions and share about their progress implementing learnings from the course. You will gain the same depth of knowledge and practical tools as the 4-week program, but in a condensed, interactive format that fits into a busy schedule.
Join our wait list if you would like to be notified about the next available session.
Format
Dates
September 15, 2026 | 9:00 AM - 4:30 PM
September 22, 2026 | 9:00 AM - 4:30 PM
October 20, 2026 | 12:00 PM - 1:15 PM
Instructor
Françoise Mathieu, MEd, RP
Cost
$2,950 CAD + tax
By taking this course, you will:
Understand trauma and trauma-informed practice as it applies to your unique workplace
What if implementing trauma-informed practice wasn’t as complicated as you imagined? This program helps you identify the day-to-day practices, policies, and cultural norms that either support or hinder your staff’s ability to provide safe, compassionate, and effective care. You will:
Move from abstract concepts to actionable steps
It is often easier to understand the “why” of trauma-informed practice than the “how.” In this program, you will learn the guiding principles of trauma-informed practice with a focus on how to implement these principles into your specific workplace. You will learn practices that can be applied on multiple levels:
Overcome barriers and roadblocks to making change
Implementation is at the heart of this program. Our goal is for you to leave not only with new insight, but with a clear, grounded plan for change. Together, we will:
By the end of the program, you will have a deeper understanding of trauma-informed practice and a roadmap for making meaningful, lasting change in your workplace.
 | Hard-copy workbook You will receive a hard copy of The Trauma-Informed Practice Workbook. This book provides supplementary content, practical exercises, and ready-to-use tools that reinforce and expand on what you will learn during the program. |
 | 1-Year Subscription to the TEND Toolkit You will receive full access to the TEND Toolkit, which includes videos, recorded CARE4YOU conference sessions, webinars, strategies, and articles. |
 | On-Demand Courses Your registration includes enrollment in three of our on-demand courses: Secondary Traumatic Stress 101, How Challenging Work Changes Us, and Staying Grounded in Stressful Work. |
 | Assessment tools, inventories, manuals, webinars, and more You will be given everything you need to understand and implement trauma-informed practices in you workplace. |
 | Access to our Online Learning Portal This resource will be your hub for accessing Zoom links, recordings, prerequisite training, and additional materials. |
Hard-copy workbook
You will receive a hard copy of The Trauma-Informed Practice Workbook. This book provides supplementary content, practical exercises, and ready-to-use tools that reinforce and expand on what you will learn during the program.
1-Year Subscription to the TEND Toolkit
You will receive full access to the TEND Toolkit, which includes videos, recorded CARE4YOU conference sessions, webinars, strategies, and articles.
On-Demand Courses
Your registration includes enrollment in three of our on-demand courses: Secondary Traumatic Stress 101, How Challenging Work Changes Us, and Staying Grounded in Stressful Work.
Assessment tools, inventories, manuals, webinars, and more
You will be given everything you need to understand and implement trauma-informed practices in you workplace.
Access to our Online Learning Portal
This resource will be your hub for accessing Zoom links, recordings, prerequisite training, and additional materials.
Françoise Mathieu, MEd, RP Executive Director
Françoise Mathieu is a sought-after speaker and educator in Canada, the U.S. and around the world. With over 25 years of work in the field of mental health, she brings with her extensive experience as a crisis counselor, and nearly a decade of working with Health Canada’s CFMAP (Canadian Forces Member Assistance Program).
Françoise co-founded TEND Academy with Dr. Patricia Fisher and divides her time between public speaking engagements and working with organizations looking to train their teams on topics such as burnout, empathic strain, compassion fatigue, vicarious trauma, high stress workplaces, self-care and provider wellness.
Françoise is the author of The Compassion Fatigue Workbook, published by Routledge in 2012 as well as the author of several feature articles. She is a co-founder of the Secondary Traumatic Stress Consortium and regular contributor to the TEND Toolkit.
Note that this course runs in Eastern Time (ET). Please adjust your schedule accordingly.
All sessions will be recorded and can be viewed on your own schedule. Participants will be responsible for reviewing any missed materials throughout the course.
Day 1 | September 15, 2026
| AM | The Foundations of Trauma-Informed Practice |
| PM | Trauma-Informed Practices on an Individual Level |
Day 2 | September 22, 2026
| AM | Trauma-Informed Practices on an Organizational Level |
| PM | Creating Your Action Plan + Overcoming Frictions |
Follow-Up Q&A Sessions
Questions? Reach out to Alison Goodfellow, our Operations Manager, at alison@tendacademy.ca
Our website accepts payment made by credit card (via Stripe). If you require an invoice, please contact our Operations Manager, Alison (alison@tendacademy.ca), before registering.
We reserve the right to cancel this course should the number of registrations be insufficient. We are not responsible for any costs that may be incurred by the cancellation of this course.
In the event that TEND cancels this program, all course fees including deposits will be returned to participants.
The program registration fee includes all prerequisites, live virtual training and Q&A sessions, online resources, hard copy resources, and a one-year subscription to the TEND Toolkit.
Yes. Each participant must submit a non-refundable deposit of $500.00 CAD to reserve their spot in the program. If paying the deposit only, the balance of the registration fee is due before the program begins.
If you cancel your registration after submitting your non-refundable deposit, this amount ($500 CAD) may be put towards a future training with TEND.
Yes. Please contact our Operations Manager, Alison (alison@tendacademy.ca), to learn more.
Yes. The instructor teaches this program with the assumption that participants are familiar with the concepts of trauma and have some level of trauma awareness.
If this concept is new to you, not to worry. You will receive access to prerequisite learning to help you prepare.
All prerequisite training is included in your registration fee. You will receive access upon receipt of the deposit or full program fee a minimum of one month before the program begins.
We recommend setting aside 2 hours to complete the prerequisites before the program begins.
The program itself is 16.5 hours (total). The first two days of the online intensive format are 7.5 hours (9 AM – 4:30 PM ET) each. The follow-up Q&A session is 1 hour 15 minutes.
We also recommend that you protect sometime after each day of training to consider the content and complete any reflection assignments.
We ask that participants attend all sessions live. Each session will be recorded and shared with participants for review or for use in cases of unforeseen conflicts. If the scheduled times do not work for you, please join our waitlist to be notified about upcoming course offerings.
This program was designed by Cambria Rose Walsh, LCSW, and is continuously reviewed to ensure the most up to date information is shared with participants. The content of the program is evidence-based where the research exists, and, when there is a gap in the research, it is evidence-informed (expert consensus guidelines are used).
Yes. You do not need to be a therapist or have a background in mental health to benefit.
This program is designed for people working in complex, high-pressure workplaces which provide services to the public. The content of this program will be most valuable to those who play in role in shaping the policies, programs, and culture of their workplace.
Yes. After completing the program, you will receive a certificate of attendance indicating the date and length of training.
You will require a reliable internet connection, a microphone, and webcam. Participants will also need to be able to access Zoom and Dropbox.
Hard copy materials will be shipped to the address you indicate on your registration form, in advance of the first day of training. Please note that the non-refundable deposit or full payment must be received before materials will be shipped.
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